Most of our products are delivered between 2 and 15 days maximum. We offer free delivery for products delivered within the EU.

We understand that sometimes a product may not meet your expectations. That’s why we’ve implemented a hassle-free returns policy to make your shopping experience as pleasant as possible.

– Return period : You may return a product within 30 days of receipt for a full refund or exchange. Items must be in original, unused condition.

– Returns Process : To make a return, please follow these simple steps:

   – Contact our customer service department at support@trendhorizon.com or by telephone on +33 1 23 45 67 89 to obtain a returns number (RMA).

   – Carefully pack the product in its original packaging, including all accessories and documents.

   – Send the package to the address indicated by our customer service department using the carrier of your choice.

Return costs : Return costs are at the customer’s expense, except in the case of a defective product or an error on our part. In this case, we will cover the return costs.

Returns Processing :  Once we have received and inspected the returned product, we will process your refund or exchange within 5-7 working days. You will receive an email confirmation once the return has been processed.

Our aim is to make your shopping experience as easy and enjoyable as possible. If you have any questions or concerns, please do not hesitate to contact us.

For details of product availability, specifications and servicing instructions, please refer to the following information:

Product Availability

– Availability : Check product availability directly on our product pages. Each product will display real-time information on available stocks.

– Out of stock : If a product is out of stock, we will inform you of the expected restocking date. You can also sign up to receive notification when the product is available again.

Product specifications : Each product has a detailed description.

– Detailed description : Each product on our site has a detailed description, including technical characteristics, dimensions, materials and other relevant specifications.

– Photos : View product photos to get a better idea of product appearance and details.

Maintenance instructions  : General maintenance

– General Maintenance  : Maintenance instructions are included in the product descriptions. They will guide you on how to care for your products so that they last a long time.

– Specific products : Some products may require special care. For example, clothes will have specific washing instructions, and electronic appliances will include maintenance tips.

For more information, please visit TrendHorizon.com or contact our customer service department at support@trendhorizon.com. We’re here to help you find the answers to all your questions!